Farm Products Express Privacy Policy
1. Introduction
At Farm Products Express, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform. By using Farm Products Express, you agree to the terms outlined in this policy.
2. Information We Collect
We offer local delivery services within Botswana, with the following options:
Personal Information: This includes information that identifies you as an individual, such as:
- Full name
- Contact details (email address, phone number)
- Shipping address
- Payment information (credit card details, mobile money account)
- Login credentials (username and password)
- IP address
- Browser type and version
- Device information
- Pages visited, time spent on pages, and other usage data
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide Our Services: We use your personal information to fulfill orders, manage your account, and process payments.
- Customer Support: Your contact details are used to provide customer service, respond to inquiries, and resolve any issues with orders or shipments.
- Improve User Experience: Non-personal information helps us analyze how users interact with our platform, enabling us to enhance our services.
- Marketing & Promotions: With your consent, we may send you promotional emails or messages about special offers, new products, or upcoming events.
- Legal Compliance: We may use your information to comply with legal obligations, respond to legal requests, or defend our legal rights.
4. Sharing Your Information
We respect your privacy and only share your personal information under the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our platform (e.g., payment processors, delivery partners).
- Legal Obligations: We may disclose your information if required by law or in response to valid requests by government authorities.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new owners.
- With Your Consent: We will share your information with other third parties only with your explicit consent.
5. Cookies and Tracking Technologies
- Remember your preferences and login details
- Track your shopping cart and order history
- Analyze site usage and improve performance
6. How We Protect Your Information
The security of your information is important to us. We implement industry-standard security measures to safeguard your data, including:
- Data Encryption: We use Secure Socket Layer (SSL) encryption for transmitting sensitive data (e.g., payment details).
- Access Controls: Only authorized personnel have access to personal information, and they are required to maintain the confidentiality of your data.
- Regular Security Audits: We conduct regular reviews of our data collection, storage, and processing practices to ensure compliance with security standards.
7. Retention of Information
We retain your personal information only for as long as necessary to provide you with our services and to comply with legal obligations. If you no longer want us to retain your information, you can request the deletion of your account by contacting us at [email protected].
8. Your Privacy Rights
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can ask us to correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out: You can opt out of receiving promotional communications by following the unsubscribe link in our emails.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant updates via email or by posting a notice on our website. Please review this page regularly to stay informed about how we protect your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Email: [email protected]
- Phone: +267-123-4567
- Live Chat: Available during business hours on our website