Farm Products Express Shipping Policy

SHIPPING POLICY

Delivery, Collection & Logistics Terms

Effective Date: June 2026   |   Version 4.1   |   farmproducts-ex.co.bw

1.  Introduction

Farm Products Express Botswana (“FPE”, “we”, “our”, or “us”) is a digital agricultural marketplace connecting farmers, suppliers, buyers, transporters, and service providers across Botswana.

This Shipping Policy sets out how delivery charges are calculated, how products are transported, available delivery options, payment requirements, and buyer responsibilities.

By placing an order through Farm Products Express Botswana, you agree to the terms of this policy.

2.  FPE Logistics Model

Farm Products Express Botswana operates a coordinated logistics model designed to connect farms and buyers across Botswana efficiently and transparently.

Our delivery system enables buyers to:

• Purchase directly from farms and suppliers.
• View estimated delivery costs before checkout.
• Choose between delivery and self-collection.
• Combine multiple products into a single order.
• View estimated delivered cost per item and per kilogram before payment.

FPE coordinates transportation directly and may engage approved third-party transport providers where required.

3.  How Delivery Costs Are Calculated

Delivery charges are calculated based on the following factors:

• Farm location
• Buyer location
• Total order weight
• Vehicle size required
• Total route distance

The delivery calculator automatically estimates transport costs during checkout based on the above variables.

4.  Delivery Route Calculation

FPE calculates delivery costs using the following route model:

Gaborone Base →  Farm / Supplier Location → Buyer Location →  Gaborone Base

This model reflects the full movement of transport resources required to collect products from suppliers and deliver them to buyers.

Example — Martin’s Drift Farm to Maun:

Gaborone → Martin’s Drift → Maun → Gaborone

The total route distance forms the basis of the transport cost calculation.

5.  Vehicle Selection

Vehicle selection is automatic and determined by the total weight of products in the buyer’s shopping cart.

FPE applies a safe payload approach to promote road safety, minimise product damage, and improve delivery reliability.

Vehicle Categories:

• 1 Ton Vehicle
• 2 Ton Vehicle
• 3 Ton Truck
• 5 Ton Truck
• 10 Ton Truck
• 15 Ton Truck
• 25 Ton Truck
• 35 Ton Truck
• 41 Ton Truck & Trailer

Orders exceeding 41 tonnes, or the capacity of a single vehicle, may require multiple vehicles or a custom transport quotation.

6.  Delivery Efficiency Information

To assist buyers in making informed purchasing decisions, the Farm Products Express Delivery Calculator provides logistics efficiency data during checkout.

This information may include:

• Selected delivery vehicle
• Total basket weight
• Safe payload capacity
• Truck utilisation percentage
• Delivery efficiency score
• Recommended minimum order quantity
• Available remaining capacity
• Estimated delivered cost per item
• Estimated delivered cost per kilogram

This information is provided as a planning and budgeting tool and does not constitute a guarantee of final transport arrangements.

7.  Mixed Product Loads & Shared Truck Loads

7.1 Mixed Product Loads

FPE allows buyers to combine multiple products within a single order. Examples include:

• Oranges and green peppers
• Tomatoes and onions
• Lucerne and fertiliser
• Livestock feed and farm inputs
• Products sourced from multiple farms and suppliers

The Delivery Calculator automatically combines the total weight of all items in the shopping cart and selects the most appropriate vehicle. This enables buyers to maximise transport efficiency and reduce overall delivery costs.

7.2 Shared Truck Loads

FPE offers a Shared Truck Load option designed to help buyers reduce transport costs and improve affordability.

Under this model, multiple buyers may organise themselves and place a consolidated order under a single account for delivery to one agreed location.

Examples include:

• Neighbours combining household purchases
• Restaurants purchasing together
• Retail shops pooling orders
• Schools and institutions purchasing collectively
• Community buying groups
• Farmer groups purchasing farm inputs together

The Delivery Calculator combines all products in the order and calculates delivery based on the total basket weight and destination.

Benefits of Shared Truck Loads:

• Lower delivery cost per kilogram
• Lower delivery cost per item
• Improved vehicle utilisation
• Access to bulk purchasing advantages
• Reduced transport costs for small-scale buyers
• Reduced environmental impact through fewer vehicle trips

One buyer or authorised representative may place the order on behalf of a group. All products will be delivered to the agreed delivery location selected during checkout. FPE may assist in coordinating deliveries where practical to maximise transport efficiency.

8.  Delivery Options

8.1 FPE Delivery

FPE arranges transportation from the supplier location to the delivery destination selected by the buyer. Delivery fees are displayed before order confirmation. Estimated delivery times vary depending on destination, order volume, product availability, and vehicle scheduling.

8.2  Self-Collection

Buyers may elect to collect products directly from the supplier. Under this arrangement:

• No delivery charge applies.
• The buyer is responsible for all transport arrangements and associated costs.
• Collection instructions are provided after payment confirmation.
• Collection must be arranged in advance with Farm Products Express Botswana.

Unscheduled visits to supplier premises are not permitted.

8.3  Delivery Quote Required

Certain orders cannot be automatically priced. These include:

• Orders exceeding standard vehicle capacities
• Deliveries to locations not yet available in the calculator
• Special transport requirements
• Livestock requiring specialised transport
• Abnormal or oversized loads

Where applicable, FPE will provide a custom quotation prior to dispatch.

9.  FPE Handling & Coordination Fee

FPE charges a Handling & Coordination Fee on applicable orders. This fee covers:

• Supplier confirmation
• Order administration
• Buyer support
• Dispatch coordination
• Platform operation
• Payment processing administration
• Customer communication

This fee is displayed separately at checkout and does not form part of the delivery charge.

10.  Payment Terms

FPE operates an 80/20 payment model:

80% Deposit

An 80% deposit is required before products are reserved, collected, or dispatched.

20% Balance

The remaining balance is payable before or upon delivery, depending on the selected payment method and order type.

FPE reserves the right to withhold dispatch until all required payments have been received and verified.

11.  Product Inspection

Buyers must inspect products immediately upon collection or delivery. Any concerns regarding quantity, quality, visible damage, or incorrect products must be reported to FPE within 24 hours of receipt.

Claims submitted after this period may not be accepted.

12.  Delivery Timelines

Delivery times are subject to:

• Product availability
• Supplier readiness
• Delivery location
• Weather and road conditions
• Vehicle availability

Typical delivery periods range from one to five business days following payment confirmation. Long-distance deliveries may require additional time.

13.  Future Logistics Developments

Farm Products Express Botswana continually invests in logistics solutions to improve efficiency, affordability, and accessibility for buyers and suppliers.

Current logistics services include:

• Farm-to-buyer deliveries
• Mixed product loads
• Shared truck loads
• Distance-based delivery calculations
• Vehicle optimisation and utilisation tracking
• Self-collection arrangements
• Custom delivery quotations

Future developments may include:

• Household delivery services
• Regional aggregation and distribution hubs
• Real-time vehicle tracking
• Route optimisation technology
• Mobile aggregation centres
• Cold-chain logistics solutions
• Dedicated livestock transport services
• National collection point network

This policy will be updated as additional logistics services are introduced.

14.  Limitation of Liability

While FPE works to ensure reliable and timely deliveries, we cannot guarantee against delays caused by:

• Weather events
• Road closures
• Vehicle breakdowns
• Border restrictions
• Government regulations
• Supplier delays
• Force majeure events

FPE’s liability is limited to the extent permitted by the laws of Botswana.

15.  Policy Updates

FPE may update this Shipping Policy periodically. The latest version is always available at farmproducts-ex.co.bw. Continued use of the Platform constitutes acceptance of any updated policy.

16.  Contact Details

Farm Products Express Botswana

• Website: farmproducts-ex.co.bw
• WhatsApp: +267 72 808 317
• Email: [email protected]
• Office Hours: Monday – Friday, 08:00 – 17:00

                               Saturday:  08:00 – 13:00

Connecting Farmers, Suppliers & Buyers Across Botswana