Farm Products Express Shipping Policy
1. Introduction
At Farm Products Express, we prioritize delivering fresh farm products safely and efficiently across Botswana. Our Shipping Policy explains how we handle orders, deliveries, and any issues to ensure you have a smooth experience with us. By placing an order on our platform, you agree to the terms outlined below.
2. Shipping Options & Delivery Timeframes
We offer local delivery services within Botswana, with the following options:
- Standard Delivery: Estimated delivery time is 2-5 business days from the time your order is confirmed.
- Express Delivery: For an additional fee, express delivery is available in certain regions with delivery within 1-2 business days.
- Same-Day Delivery: Available for select products and locations when orders are placed before 10 AM on the same day.
Please note that the delivery timeframes may vary depending on the product and delivery location.
3. Shipping Costs
Shipping costs are calculated based on the weight of the products, the delivery location, and the delivery method chosen.
- Standard Delivery: The shipping fee is determined based on distance and will be shown during checkout.
- Express Delivery: An additional charge will be applied for express services, calculated at checkout.
- Free Shipping: Some products may be eligible for free shipping, as indicated on the product page.
You will be able to view the final shipping cost at checkout before confirming your order.
4. Tracking Your Order
Once your order is dispatched, we will send you an email or SMS with tracking information. You can track the status of your delivery through your Farm Products Express account or the courier’s tracking portal.
- Track Order: Log in to your account and go to the “My Orders” section for real-time updates on your shipment.
- If you encounter any issues with your tracking or delivery, please contact us via [email protected] for assistance.
5. Delivery Conditions
- Delivery Address: Please make sure the address provided during checkout is correct. We cannot be held responsible for failed deliveries due to incorrect address details.
- Delivery Attempts: If delivery is not successful on the first attempt, our delivery partners will make one additional attempt. If both attempts fail, the package will be returned to the farmer, and additional charges may apply for reshipping.
- Delivery Times: Deliveries are typically made between 8 AM and 6 PM on weekdays.
6. Perishable Products
- Packaging: All perishable items are carefully packaged to maintain quality during transit.
- Delivery Timing: Please be available to receive your order at the time of delivery to avoid any loss of quality due to missed deliveries. Farm Products Express is not responsible for the degradation of products due to missed deliveries.
7. Order Issues
- Damaged or Spoiled Products: If you receive an item that is damaged, spoiled, or of poor quality, please contact us within 24 hours at [email protected]. We may request photos of the product and packaging to assess the issue.
- Incorrect Orders: If you receive the wrong item, we will arrange for a replacement or a refund based on your preference.
8. Returns and Refunds
- Perishable Goods: Due to the nature of perishable goods, returns are only accepted in cases where products arrive damaged or spoiled. You must report any such issues within 24 hours of delivery to be eligible for a replacement or refund.
- Non-Perishable Goods: You may return non-perishable items within 14 days of receiving the order, provided the items are unused and in their original packaging. Shipping fees for returns are the responsibility of the customer unless the product was incorrect or defective.
- Refund Process: Refunds will be processed once the returned items are received and inspected. It may take 5-10 business days for refunds to appear in your account.
9. Contact Information
- Email: [email protected]
- Phone: +267-123-4567
- Live Chat: Available on our website during business hours.
10. Policy Updates
Farm Products Express reserves the right to update this Shipping Policy at any time. Changes will be posted on this page, and significant changes will be communicated via email.